Terms of Service

These terms govern your use of Reachable By ("the Service"), operated by Reachable By ("we", "us"). By creating an account or using the Service, you agree to them.

1. The Service

Reachable By runs automated accessibility scans against web pages you submit, and generates reports — plain-language findings, severity ratings (Blocker/Serious/Minor), and WCAG references — based on that automated testing.

Automated testing is a strong first signal, not a substitute for manual testing with real assistive technology. It does not, and cannot, guarantee that a site is fully accessible or legally compliant. Nothing the Service produces is a certification, and nothing on this site is legal advice.

2. Your account

• You're responsible for keeping your account credentials secure and for all activity under your account.
• You may only submit URLs you own or are otherwise authorized to scan.
• One account is intended for one organization or individual — not for reselling access to unrelated third parties.

3. Acceptable use

You agree not to:

• Use the Service to scan sites you don't own or have permission to test.
• Attempt to abuse, overload, or circumvent rate limits or plan limits on the scanning engine.
• Reverse engineer, resell, or white-label the Service without our written agreement.

4. Reports and communications

Scan reports and notifications — including the summary email sent after scheduled re-scans — are sent only to your own account's registered email address. We do not contact, and have no mechanism to contact, any other party on your behalf — including the team behind a site you scan, that site's visitors, or your own clients. If you choose to forward a report to someone else, that is your own action and your own responsibility, not ours.

5. Plans and billing

Plan limits (number of sites, scan frequency) are as described on our pricing page at the time you sign up. Where a plan involves payment, billing terms are presented at checkout before you're charged.

6. Intellectual property

Scan results and reports for your own sites belong to you. The Service itself — our software, scanning engine, and plain-language rule library — remains our property.

7. Disclaimers

The Service is provided "as is." Automated testing typically catches 30–50% of WCAG success criteria — it is not a guarantee of legal compliance under the ADA, WCAG, EN 301 549, or any other law or standard, and we make no warranty that using the Service will prevent legal claims against you.

8. Limitation of liability

To the maximum extent permitted by law, Reachable By is not liable for indirect, incidental, or consequential damages arising from your use of the Service, including legal claims brought against you related to accessibility. Our total liability for any claim is limited to the amount you paid us in the 12 months before the claim arose.

9. Indemnification

You agree to defend, indemnify, and hold Reachable By harmless from any claim, damage, or expense (including reasonable legal fees) arising from: your breach of these terms — in particular submitting a URL you weren't authorized to scan — or your misuse of a scan report, including any decision you make (or don't make) based on it.

10. Termination

You may stop using the Service and delete your account at any time from Settings. We may suspend or terminate accounts that violate these terms.

11. Changes to these terms

We may update these terms as the Service evolves. If we make a material change, we'll notify you at your account email before it takes effect.

12. Governing law

These terms are governed by the laws of the State of New York, without regard to conflict-of-law rules.

13. Severability and entire agreement

If any part of these terms is found unenforceable, the rest remains in full effect. These terms are the entire agreement between you and Reachable By regarding the Service, and supersede any prior agreement on the same subject.

14. Contact

Questions about these terms: hello@reachableby.com